Brought 2 ball gowns to be altered. One of the dresses was dropped off in a jewel-toned blue. When we went to pick it up, its ruffles were faded to nearly white on the left side. I told May that it was a different color and she told me 'she didn't do anything to it.' I tried the dresses on my daughters and the alterations were subpar. The faded one was much too tight in the bust and very loose in the waist. The other was more than 4 inches too short (from the floor), it was visibly uneven, and the closure at the neck was ill-fitting and coming apart at the seams. I told May I was not happy. The dress was sun-faded. There is a dress rack in their front window with several unprotected dresses in this direct summer sunlight.
We felt that we should be refunded our alteration money since we had to have both dresses redone. We also decided that the extreme fading on the left side rendered the dress unwearable. We also requested that they pay to have that dress replaced. The alterations were $320 and the replacement cost of the dress is $300. We asked for $620 back. We brought an original catalog image of how the dress looked when we brought it in.
May's husband refunded our alteration costs ($320). But, refused to pay for the replacement cost of the dress. They said they not take responsibility for the sun fading on the dress.
When ABC Alterations gives us replacement cost for the dress, we will remove this review.
They've come to my rescue several times altering items quickly for me. They've done a good job every time!