Took my car in for a brake service (they were so bad i was using the Ebrake) The mechanic was in for a big surprise when he tried to drive into the shop! Randy (President of Company) was there at the time of my service. They clipped my car, no big deal, took it up had it fixed at Towne Lake Collision. HOWEVER I am not 21 to get a loaner car... SOOO Randy let me drive his personal car! I will always take my car there for service. Awesome communication after the incident. A+++
C&T Auto Service
770-928-5940
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With two locations to choose from and 25 years of experience in auto care, C&T Auto Service knows how to get the job done right. Work is guaranteed for 12 months or 12,000 miles on most services, repairs are often completed within a 24 hour window, and the website offers a rotating selection of coupons, specials and other deals. Though walk-ins are always welcome, Fleet orders have the exclusive option of their vehicles being picked up for service by C&T's mechanics.
- Hours: Mon - Fri, 7:30am - 6pm; Sat, 8am - 2pm
- Payments accepted: American Express, Cash, Discover, MasterCard, Personal Check, Visa
- Associations/certifications: ASE Certified
- Auto repair services: Brakes, Engine performance & diagnostics, Exhaust, Fuel injection, Heating & Cooling, Inspections, Oil/lube/filter changes, Steering system, Suspension, Tires, Transmissions
- Vehicle pick-up: Yes
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Reviews (4)
On 8/16/12, I took my Nissan Titan in for a basic routine transmission flush as I had just hit 100k and planned to take on a trip. That evening as I crossed over Monteagle in TN, the transmission started slipping heavily. As I pulled into a station I noted that my engine compartment was now covered in fluid and the entire truck smelled like it was burning. We limped into a local motel with my 8 month old and 4 year old for the night. The next day we had it towed (at our expense) to the local dealership where they determined the hose had not been connected properly after the flush and the fluid had all leaked out. They replaced the hose and topped it off but stated permanent damage had likely been done and it was a matter of time. The transmission died 8/19/12 on the way home, requiring a complete rebuild ($3200).
Randy stated that he could not afford to help me. He offered to pay for the fluid top off, hose replacement and hotel (250). A mere 8% of the entire repair cost due to their screw up. He said they are running a small business and simply could not afford it. He would not meet us halfway or consider any compromise. Do I think it was an honest mistake? Absolutely! I think Harold does an excellent job. But everyone makes mistakes. How can I trust them when they screw something up in a major way and leave us out in the cold with no help to fix it? My family did not have this $3,433.34 for their mistake in our budget.
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Took my car in for a brake service (they were so bad i was using the Ebrake) The mechanic was in for a big surprise when he tried to drive into the shop! Randy (President of Company) was there at the time of my service. They clipped my car, no big deal, took it up had it fixed at Towne Lake Collision. HOWEVER I am not 21 to get a loaner car... SOOO Randy let me drive his personal car! I will always take my car there for service. Awesome communication after the incident. A+++